Frequent Asked Questions

If you have any questions which aren’t answered below, please call us on 0161 731 0271,
email info@nowofficefurniture.co.uk, or use our online live chat facility.

Choosing Products

What is the best way to find office furniture products?

1. Search facility

Our powerful search engine (located at the top of every page) will intuitive select a list of products based on your search terms. Your search terms can include product name, colour, part number or brand name.

For example, if you are looking for a red filing cabinet, type in the search box ‘red filing cabinet’ to see a list of relevant products.

 

2. Categories & Sub-Categories

On our shop page, you can select various categories and sub-categories from the list (located in the left-hand sidebar or by pressing ‘Filter’ icon on mobile) to help you hone-in on a particular product area.

For example, if you are looking for a fabric computer chair, select ‘Office Chairs’ category, then ‘Operator Chairs, then ‘Fabric’ sub-category to see a list of relevant products.

Search By Categories

 

3. Filter By Price Range & By Colour

You can also filter a list of products (whether you use the search facility or by selecting categories) in the left-hand sidebar (click ‘Filter’ icon on mobile). Filtering options include ‘Price Range’ and ‘Colour’.

For example, if you are looking for a blue office chair under £99, select the office chairs category, use the ‘Price Range’ sliders to select a maximum price of £99 and then select ‘Blue’ in the ‘Filter By Colour’ section. This will regenerate the list of Office Chair products in blue only and under £99.

Price Range and Colour Filter

Ordering Information

Who can order from NOW! Office Furniture?

Anybody can order from NOW! Office Furniture. We are primarily a business to business supplier, but we also sell to private individuals.

How do I order from NOW! Office Furniture?

You can place your order in the following ways:

Online: Our website is packed with over 10,000 products and constantly being updated with new products, offer the best choice of office furniture, desks, office chairs, filing cabinets and more.

By email: Simply email us at info@nowofficefurniture.co.uk.

By telephone:  Our dedicated sales staff are on hand to offer expert friendly advice and take your order. You can call us on 0161 731 0271 and our lines are open from 09:00-17:30 Monday- Friday.

Remember, we are always on hand to give advice and guidance.

How do I pay for my order?

Orders can be made online or by Telephone. Products will only be dispatched upon receipt of cleared funds.

Credit/debit card: We accept Visa, MasterCard, and American Express online or telephone ordering.

Bank Transfer (BACS): Online and telephone orders.

Who can open a credit account?

Instant Credit Accounts available for: Government bodies, Local Authority, NHS, MOD, Schools, Colleges, Universities etc.

How do I know if my order has been placed?

You will receive an email notification stating your order is being processed together with a VAT receipt/invoice.

Can I amend or cancel my order once submitted?

Yes. Please call us on 0161 731 0271 or email customerservices@nowofficefurniture.co.uk as soon as possible and speak to one our staff who will process any changes.

Do you offer a guarantee/warranty?

Yes. Our products are normally covered by a 2 – 8 years warranty depending on items ordered. Please refer to our product descriptions on website for exact warranty period.

Delivery Information

When will my order be delivered?

Normally, 7 working days for delivery of our in-stock items. However, this may differ depending on the items ordered, location and stock and we will contact you if there are issues. We also offer a next day delivery service if you need items quickly.

Our policy is always to deliver your items as quickly as possible.

When do you deliver?

Our deliveries and installations are carried out during normal working hours, Monday-Friday, 08:00-17.30.

If you want to know when your order will arrive, you can email our customer service team at customerservices@nowofficefurniture.co.uk or call us on 0161 731 0271.

Where do you deliver?

We can deliver items within mainland UK. Areas like Ireland, Guernsey, Jersey, Highlands and some Scottish postcodes such as AB and DD would incur an additional cost regardless of order. If there are any issues, we will contact you as soon as possible once your order is placed.

If you would like some advice regarding delivery before ordering, please email our team at info@nowofficefurniture.co.uk or call on 0161 731 0271. Alternatively, you can use our live chat facility where our online operators are available to answer your questions.

Can you deliver to any floor in my building?

Deliveries are normally made to the ground floor entrance of your premises. However, our extra helpful delivery staff will endeavour to deliver your order to any floor of your building.

Do you offer an installation service?

Yes. Please state your installation service in the ‘special notes’ section at the checkout and we will contact you to discuss your requirements or give us a call to discuss your requirements.

Do I have to be there to sign for the delivery?

Yes, we will require a signature before leaving your order at your premises.

Can I amend my delivery date?

Yes. We are able to change your delivery date, however there is no promise that we will be able to deliver on another specific date as we will need to take other deliveries into account.

What are your delivery charges?

Your delivery charge will be calculated upon entering our online checkout and is based on total price of your order.

I have not received my delivery, who do I contact?

If you have not received your delivery when arranged, please contact us immediately. You can telephone us on 0161 731 0271, email customerservices@nowofficefurniture.co.uk or via our live chat facility.

Returns Information

I have received an incorrect item, what should I do?

Please inform our delivery driver immediately and we will resolve the problem as soon as possible.

Can I return a product if damaged or get a refund?

If any item from your order is damaged, you must inform our delivery driver immediately when examining on receipt. Normally, we can only accept returns if still in its original packaging and hasn’t been assembled. Should you discover damage after signing for your order, and depending on the circumstances there may be a restocking charge and collection charge involved.

Any requests to return furniture must be notified within 14 days from delivery date.

Please note that all made to order items are tailor made and personalised, and therefore, exempt from the 14 day cancellation period.

When will I be credited for my return?

When we have received items back and checked, we will issue a refund.